Mach Photo (“Mach Photo”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit https://machphoto.com, purchase our products or services, contact us, or otherwise interact with us.
We manage personal data in accordance with applicable Singapore laws, including the Personal Data Protection Act 2012 (“PDPA”).
1. Personal Data We Collect
Depending on how you interact with us, we may collect personal data such as your name, contact number, email address, billing and delivery address, order and transaction details, payment-related information required to process your order, and information provided when you contact us or request customer support.
For personalised products and printing services, we may also collect photos, images, artwork, names, messages, designs and other files or personalisation details submitted by you.
We may also collect information about your use of our website, including your IP address, browser type, device information, pages visited, cookies and similar technologies.
We only collect personal data that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.
2. How We Use Your Personal Data
We may collect, use and disclose your personal data to process and fulfil orders, produce personalised products and photo prints, process payments and deliveries, contact you regarding your orders or enquiries, provide customer support, resolve issues, process refunds or exchanges, and provide collection or delivery updates.
We may also use your personal data to improve our products, services and website, manage our business operations and records, conduct promotions and surveys, send marketing communications where permitted by law, prevent fraud or unauthorised activity, and comply with applicable legal and regulatory requirements.
We will not use your personal data for unrelated purposes unless permitted or required by law or you have provided consent.
3. Photos and Personalised Content
Photos, artwork and other content submitted to Mach Photo are used only as reasonably necessary to process your order, provide customer service and complete production.
We will not use your submitted photos or personalised content for advertising or promotional purposes without your permission.
4. Disclosure of Personal Data
We may share necessary personal data with trusted service providers, including payment processors, delivery companies, website providers and production partners, where required to fulfil your orders and operate our business.
We will take reasonable steps to ensure that such parties handle personal data appropriately.
5. Payment Information
Payments made through our website may be processed by third-party payment service providers. Mach Photo may receive transaction information necessary to confirm and manage your payment, but we generally do not store complete payment card details on our own systems.
You should also review the privacy policy of the relevant payment provider to understand how your payment information is handled.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, improve performance and user experience, analyse website traffic, and support marketing or advertising activities where applicable.
You may adjust your browser settings to refuse or restrict cookies. However, doing so may affect certain website functions.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services, including social media platforms, payment providers and other external services.
These third parties operate independently from Mach Photo and may have their own privacy policies. We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing personal data to them.
8. Protection of Personal Data
We take reasonable administrative, technical and physical measures to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal and similar risks.
However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
We will take reasonable steps to protect personal data and to delete, destroy or anonymise personal data when it is no longer required for business or legal purposes, where appropriate.
9. Retention of Personal Data
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including business, accounting, customer service and legal requirements.
When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, where appropriate.
For photos and artwork submitted for personalised orders, retention periods may vary depending on operational, customer service and business requirements.
10. Access and Correction
You may request access to personal data that we hold about you and request correction of inaccurate or incomplete personal data, subject to applicable legal requirements and exceptions.
We may need to verify your identity before processing an access or correction request. Please contact us using the details below if you wish to make such a request.
11. Withdrawal of Consent
Where we rely on your consent to collect, use or disclose your personal data, you may withdraw your consent by contacting us.
Please note that withdrawing consent may affect our ability to provide certain products or services, process an order or respond to your request.
12. Marketing Communications
We may send you promotional information about Mach Photo’s products, services, promotions and events where permitted by applicable law.
You may opt out of marketing communications by following the unsubscribe instructions provided in the relevant communication or by contacting us directly.
Even if you opt out of marketing communications, we may continue to send essential service-related communications, such as order confirmations, payment information, collection notifications and delivery updates.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or data protection practices.
Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, wish to make a personal data access or correction request, or would like to withdraw your consent, please contact us.
Mach Photo
Website: https://machphoto.com
Email: machgifts@gmail.com
Phone: +65 9695 9753
We will endeavour to respond to your request within a reasonable period.
